FAQ

Where do you ship from?

We ship from California, United States.

 

Do you accept returns?

Yes! We want you to be completely satisfied with your order. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return for a refund. If the return window has passed, and you still need assistance, please contact us and we will review if you are eligible for a store credit.

 

What is your processing time?

Our processing time is 1 to 3 business days for regular items, and 4-6 business days for solid gold items.

 

I only received part of my products, can you help me locate them?

We pack orders with our signature jewelry bag which contains 2 insert layers. Sometimes two different items are packed in one bag. Please check the bag carefully, and your products should be there! If you have further concerns, please feel free to contact us.

 

My earring post is bent, is this a quality-related issue?

Most of our earrings are made with 925 sterling silver post/needle which is hypoallergenic. Silver is a soft and versatile metal which can be bent and shaped. This is a natural characteristic of silver which is not a quality issue.