Saiya Coquette Bow Heart Locket Necklace

General Jewelry Care:

• Avoid Contact with Chemicals such as cleaning supplies and make up products
• Eliminate exposure to Water except stainless steel pieces which are waterproof 
• Gently Wipe Clean with a jewelry cloth
• When 925 Sterling Silver Pieces show signs of tarnish, you can use our included polishing cloth to restore the color and shine. Additional silver cleaning cream/product can also be used to restore to its original state.

Thank you for shopping with Feels Like Sno! We want to ensure that you are completely satisfied with your purchase. If you have any questions about our return policy, please don't hesitate to contact us at hello@feelslikesno.com

1. 15-Day Return Policy:

We accept returns within 15 days of the date of purchase. If 15 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also, Your item needs to have the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

3. Return Shipping:

4. REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@feelslikesno.com 

5. Damages and Issues:

Please inspect your order upon reception. Contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

6. EXCHANGES:

If you receive a defective or damaged item, contact us immediately at hello@feelslikesno.com. We will process an exchange for the same item, provided it is still in stock, or offer a suitable alternative.

7. HOW TO INITIATE A RETURN:

To initiate a return, please contact our customer support at hello@feelslikesno.com with your order number and the reason for the return. Our team will guide you through the process.

8. European Union 14-day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

9. Contact Us:

If you have any questions or concerns about our return policy, please contact us at hello@feelslikesno.com.